Scorpion Helmets
- We offer "hassle free" exchanges with the Scorpion helmets. In the event you need to exchange the helmet call us and ask for Returns/Exchanges and we will get you a RA#. You can also email jane@sportbiketrackgear.com for assistance. After you have received the RA# ship the helmet back to us and we will send the replacement FREE of charge shipping! Free return shipping is available 1 time only. THIS OFFER DOES NOT INCLUDE THE DISCOUNTED SCOPRION PRODUCT.
Return & Exchange Contact INFO
Return address :
Sportbike Track Gear
56844 Mound Road
Shelby Twp., MI 48316
Email address:
jane@sportbiketrackgear.com
please include RETURN or EXCHANGE in the title of the email
Telephone #:
1-888-784-4327 ext#503 Toll Free
1-586-786-0911 International number
Ask for the exchange department
FOR THE BEST SERVICE FOR YOUR RETURN OR EXCHANGE WE STRONGLY RECOMMEND CALLING IT IN. HOURS OF OPERATION ARE MONDAY THROUGH FRIDAY FROM 10 AM TO 6 PM EASTERN TIME.
HELD Gloves
- Held Phantom gloves purchased at full retail price are backed by our "hassle free" exchange program. In the event you need to exchange for fit simply contact us for an RA#, then use the prepaid FedEx label included in your package to send the gloves back to us. Upon receipt of the original package we will ship out the replacement FREE from any shipping charges! The exchange must be made for another pair of Phantom gloves in another size. If you choose another brand you will be responsible for the return shipping.
Sportbike Track Gear offers the following Returns Policy: STG Return Policy - STG will exchange merchandise deemed defective due to materials or workmanship. Claims for defective goods must be submitted within 10 business days of receipt of goods. Replacement goods will be sent freight prepaid. STG will exchange items for a similar item of a different size. Goods exchanged for size must be sent freight prepaid to our warehouse. Replacement shipments will be charged freight at the same rate as the original shipment. Unauthorized returns will be refused. RETURNED GOODS MUST BE IN NEW & UNUSED CONDITION. There will be a shipping charge added to all prices UNDER $150.00. Michigan residents will be charged state sales tax
DAMAGED GOODS:
When ordering you accept and agree to the following terms and conditions:
We ship goods via UPS Ground. We package all items per accepted industry standards.
Buyer agrees to inspect all orders immediately upon receiving them to check for any damage. If there is any damage to any of the products in your order, please contact the delivering carrier within 48 hours to place a damage/shortage claim.
Keep the shipping carton and all packaging material. Sportbike Track Gear cannot initiate the claim with UPS, you must do this. Once you have a claim number call/email us to obtain a return authorization number. When UPS settles the claim we will inform you and issue you a credit.
LIABILITY:
Some items in on our catalog may not be legal for sale or use in the state of California on any pollution-controlled vehicle. Sportbike Track Gear does sell some performance products that are intended for racing vehicles only and are not applicable for use on pollution-controlled street/highway vehicles. The use of products obtained from Sportbike Track Gear is at the sole discretion of the purchaser.
The purchaser of any product from Sportbike Track Gear releases Sportbike Track Gear from all liabilities as to the use of said products. The purchaser recognizes that any alteration or modification to any motorcycle may increase the risk of injury or accident and may also render the motorcycle illegal for public road use.
Note on listed prices: We make every effort to ensure that all of all our listings up to date. However due to the large volume of parts online we cannot guarantee all our listed prices are absolutely accurate. We are constantly checking and updating the Sportbike Track Gear catalog to bring you the best deals possible and appreciate your understanding and cooperation in the unlikely event a product is priced incorrectly.
WARRANTY:
NO WARRANTY WRITTEN OR IMPLIED is made on any products made or sold by Sportbike Track Gear llc. All descriptions given by Sportbike Track Gear as to function are for reference only and are not a guarantee. Sportbike Track Gear cannot assume any responsibility for personal injury, labor or other injury arising out of the use of any product manufactured or sold. Sportbike Track Gear shall not, under any circumstances, be liable for any special, incidental or consequential damages, including but not limited to damage or loss of goods or claims of customers of the purchaser which may arise and or result from the sale, installation or use of these products. By purchasing or installing the product, the purchaser agrees to all of these terms.
For further warranty information, please see further documentation from the manufacturer of your product.
RETURN POLICY:
CERTAIN ITEMS ARE NOT SUBJECT TO THESE TERMS, THEY ARE CLEARLY MARKED
No returns accepted after 30 days.
Parts must be in 100% resalable condition.
Customer will be responsible for shipping and handling, to and from
Sportbike Track Gear on all orders placed.
All returns are subject to a 25% restocking fee at our discretion
No canceled orders are allowed on special order items.
No returns on special order parts, electrical items, books or manuals.
We (unlike most other retailers) will offer exchanges on closeout items.
Return & Exchange Policy
ALL RETURNS OR EXCHANGES MUST HAVE A RETURN AUTHORIZATION NUMBER ON THE OUTSIDE OF THE BOX. ANYTHING SENT BACK WITHOUT THIS NUMBER ON THE OUTSIDE OF THE BOX WILL BE REFUSED.
TO OBTAIN A RETRUN AUTHORIZATION NUMBER SIMPLY CONTACT US. ALL THE CONTACT INFORMATION IS LISTED TO THE RIGHT OF THIS. NO EXCEPTIONS TO THIS AT ALL.
The most effective way to service a return or exchange is to call us. This will always result in the best possible service. We pride ourselves on personal service and speaking to a living breathing human over the phone beats an email everytime. It is very important to all of us at Sportbiketrackgear.com that our customers are happy with the items the have ordered. From time to time an exchange may be necessary.
Everything Else
Return and Exchange Period:
20 calendar days from shipping date.
No returns or exchanges on:
- Special Order parts
- Electrical parts
- Fiberglass parts
- Clearance Items may not qualify for returns or exchanges.
THESE WILL BE CLEARLY MARKED, NO SUPRISES. We do exchanges
on closeouts.
Fees / Surcharges:
Exchanges: No fee assessed for exchanged items that have a difference in price, where a credit balance is due to the customer if the credit amount is held as in-store credit. Any exchanges requesting a credit balance refunded to a credit card or PayPal will be assessed a 10% handling charge. Upon receipt and inspection of goods for exchanges, Sportbiketrackgear.com will ship the new items back to the customer at the expense of the customer. Below you will find a general shipping table, this covers only ground shipping to the lower 48 states.
Returns: No fees will be assessed for returned items where the amount of the return is held as in store credit. Any returns requesting refund to a credit card or PayPal will be assessed a 10% handling charge and less shipping spent to get the item to the customer.
ESTIMATED RETURN SHIPPING
- REARSETS, GLOVES, FRAME SLIDERS, ENGINE COVERS & OTHER SMALL PACKAGES $10.00
- HELMETS, BODY ARMOR, WINDSCREENS & OTHER MEDIUM PACKAGES $15.00
- BOOTS, SUITS, JACKETS, LEATHER JACKETS & OTHER LARGE PACKAGES $20.00
- EXHAUST, TIRES, BIKE STANDS & OTHER OVERSIZE PACKAGES $30.00
Rules & Policies:
All merchandise purchased from Sportbiketrackgear.com is sold in its original factory packaging with all contents as supplied to us by the manufacturer/distributor. Therefore it can be returned or exchanged only if in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation and attached tags, instructions, etc. Worn items, used items and any items without the tags attached will be refused.
No returns or exchanges will be accepted without an RA number. RA requests can be generated via your online account area. Packages sent to us without a valid RA number clearly marked on the outside of the box will be refused.
It is the responsibility of the customer to pay for the shipping of the returned or exchanged item back to Sportbiketrackgear.com. Returns and exchanges sent COD will be refused.
Sportbiketrackgear.com will not refund shipping charges for any returns or exchanges unless the return or exchange is the result of an error made by Sportbiketrackgear.com.
Not responsible for personal items left in returned or exchanged merchandise.
Returns or exchanges must be received by Sportiketrackgear.com within 10 business days from the date the RA# is issued.
Never ship an item in its original manufacturers packaging - it will arrive damaged. We suggest using the same packaging we used to send the itmes to you to ensure your return or exchange is not damaged on the way back to Sportbiketrackgear.com.
We are not responsible for goods we received that are damaged. WE STRONGLY ENCOURAGE INSURING THE PACKAGE! These damaged goods become the property of the buyer if not shipped properly, and you may be charged to send them back.
All approved returns and exchanges should be sent to:
Sportbiketrackgear.com
56844 Mound Road
Shelby, MI 48316
Any returned or exchanged items that do not follow the rules and policies listed above will be returned to sender and no credits will be issued.
Returns/Exchanges Explained
We work really hard to keep the prices reasonable while maintaining what we feel to be the highest level of service this industry has to offer. There are very few shops out there a rider can call and get the same advice our staff has to offer.
All of the heavy discounts we offer make it impossible to offer free exchanges and returns. We feel our policy is very fair, more than most you will find. If the exchange is being made on an item we physically stock all we will ask you to pay for when making an exchange is the shipping, no restocking fee.
Any returns for store credit will not be subject to a restocking fee, they will however be less shipping spent to get the item to the customer.
All refunds will be less shipping spent to get the item to the customer as well as a 10-25% restocking fee. We typically use the 10% restocking fee for returns (remember exchanges or store credit are minus shipping we spent to get the product to you, they are expemt from restocking fees)
In the video above Brian Van and Jane, STG Return and Exchange Specialist, discuss the return and exchange philosophy and procedures for Sportbiketrackgear.com. Your business and satisfaction is very important to us.
